Service and Deliverables to Keep Your System Running Righ
Regardless of company size, Prosora can help.
Are IT complications starting to disrupt your business? Is your IT Services provider failing to provide the level of services and response times your business deserves? At Prosora, quality of service is our #1 priority! That includes the best response times in DFW! Along with our great service we provide the level of IT Management needed to relieve staff from the grind of having to oversee IT escalations.
- Knowledgeable People: With the right people in place to proactively support and maintain your systems, you can focus on your daily duties and leave the technical challenges to your assigned team at Prosora.
- Guaranteed Response Times: We understand that the perception of great, good, and poor service can be based off how quick your IT provider responds. This is why we guarantee our response times, and we allow our customers to create a response time when creating a ticket!
- Onsite Presence: The typical IT support provider wants to spend the least amount of time as possible on site. We believe that a lot can be done remotely, but there is no substitution for as-needed hands-on IT support.
- CIO Level Management: At Prosora we provide each customer with services to assess, plan, procure and manage the day to day and future IT needs. By doing so, our customers free themselves of IT worries and downfalls.
- Scheduled Maintenance and Monitoring: We need to ensure we catch problems before they occur, so we monitor our customer’s networks and servers 24/7. We also schedule hands-on maintenance, so we can keep our customer’s system running properly.
why customers us!
Prosora is the most competent staff I have ever worked with.
- John V. -
President, DeyoGroup, Inc.
We enjoy a significantly more robust infrastructure thanks to their proactive efforts and great project execution.
- Kevin R. -
IT Director, DeHay Elliston LLP
The staff at Prosora are competent, responsive, proactive and easy to work with.
- Mina H. -
Director, Manufacturing Company